Methods and systems for data collection and processing in association with service performed in a telecommunications system

US6771744B1 · kind B1 · utility

Assignee

• BELLSOUTH INTELLECTUAL PROPERTY CORPORATION · US

Inventors

• Steven G. Smith · Roswell, US
• Gary P. Schwaiger · Marietta, US
• Jeffery Lynn Hughes · Kennesaw, US
• Timothy Andrew Cotter · Mableton, US
• Dennis Ray Medlin · Stone Mountain, US
• Mitchell E. Davis · Palmetto, US

Key dates

• Filing date: Mar 21, 2002
• Grant date: Aug 3, 2004
• Expiry date: May 8, 2022

Classification

• Technology area (CPC H): Electricity
• CPC primary: H04M2201/38
• WIPO field: Telecommunications
• WIPO sector: Electrical engineering

Abstract

Methods and systems are provided for collecting and transmitting data obtained in association with service performed by a technician at a customer service location in a telecommunications system. One method embodiment includes the steps of: accessing an access device operatively connected to a technician server of the telecommunications system; displaying at least one screen on the access device, wherein the screen is adapted to receive data collected in association with the service performed at the customer location; completing the screen with at least a portion of the collected data; and, transmitting the completed screen to the technician server. Computer-readable media embodiments of the present methods are also provided. One system embodiment includes at least one access device operatively associated with a technician server. The access device is configured to display at least one screen adapted to receive data collected in association with the service performed at the customer location. The access device is also configured to complete the screen with the collected data. In addition, the technician server is configured to receive at least one completed screen.