Service support system and method for image forming apparatus
US6788902B2 · kind B2 · utility
3Cited by
1References
16Claims
0Family size
Assignee
Inventor
Key dates
| Filing date | Sep 24, 2002 |
| Grant date | Sep 7, 2004 |
| Priority date | — |
| Expiry date | Sep 24, 2022 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG03G2215/00109
- WIPO fieldAudio-visual technology
- WIPO sectorElectrical engineering
Abstract
With a push of a maintenance button disposed on a printer, printer information mail is created based on information previously stored in a memory, and sent to a mail server. The sent mail is read by a support server, the support server extracts maintenance information that best suits the contents of the sent mail from a database, and sends it as maintenance information mail to the mail server in reply to the mail. When the maintenance information mail arrives at the printer, cleaning is performed or error remedy is displayed or printed, according to the contents of the maintenance information mail.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.