System and method for enabling custom telephone features on a PBX system
US6798874B1 · kind B1 · utility
Assignee
Inventors
Key dates
| Filing date | Apr 16, 2002 |
| Grant date | Sep 28, 2004 |
| Priority date | — |
| Expiry date | May 9, 2023 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M2203/1083
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
A telephone system and method is provided including a processing system, such as a CTI system, in communication with a PBX and one or more telephone sets. The user selects a pre-programmed canned message, such as a DND message or status-state, from a list of messages and may further define the message with a user-defined message. The PBX recognizes the canned message and funnels the message to the processing system. The processing system matches the canned message and possibly the user-defined message to a software application stored in the processing system and corresponding to the messages. The user may program the software application to perform a specific function which may be stored in the processing system. The software application is launched and the telephone can be returned to a normal operating state regardless of whether the launched application has completed the intended task.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.