Assistance method and apparatus
US6801899B2 · kind B2 · utility
79Cited by
101References
64Claims
0Family size
Assignee
Inventor
Key dates
| Filing date | Mar 26, 2002 |
| Grant date | Oct 5, 2004 |
| Priority date | — |
| Expiry date | Nov 16, 2022 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH10D30/6745
- WIPO fieldIT methods for management
- WIPO sectorElectrical engineering
Abstract
This invention provides for a method of (or apparatus for) facilitating the delivery of advice to consumers using a server unit which can store and display the names and characteristics of experts and then rapidly assist in connecting the expert and consumer for real-time communication. The server can also have the ability to receive keywords from the consumer, match those keywords to one or more experts, and tell the consumer how to contact an expert.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.