System and method for enhancing user experience in a wide-area facility having a distributed, bounded environment
US6813608B1 · kind B1 · utility
Assignee
Inventor
Key dates
| Filing date | Mar 14, 2000 |
| Grant date | Nov 2, 2004 |
| Priority date | — |
| Expiry date | Mar 14, 2020 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06Q10/025
- WIPO fieldIT methods for management
- WIPO sectorElectrical engineering
Abstract
A wireless system, including a system controller, and a portable device with wireless connection to the wireless system, can be used to link customers to the operations of a business. This link can be used to increase customer efficiency in the use of the business, including scheduling appointments to avoid lines, viewing customer locations on an interactive map, and tracking the locations of other customers traveling in a group. This link also allows the customer to initiate searches for information or products and to make electronic purchases. The business can use the link to send information or advertisements directly to select customers.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.