Menuing method and system
US6819748B2 · kind B2 · utility
27Cited by
17References
1Claims
0Family size
Assignee
Inventors
Key dates
| Filing date | Sep 27, 2001 |
| Grant date | Nov 16, 2004 |
| Priority date | — |
| Expiry date | Sep 27, 2021 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06Q40/03
- WIPO fieldIT methods for management
- WIPO sectorElectrical engineering
Abstract
A method and system for menuing on a voice response unit (VRU) or the like that avoids creating customer confusion on low volume calls that results in customer service representatives having to spend time clearing up that confusion without otherwise adversely affecting the system. For example, a menu for non-bankruptcy reaffirmation account and the like is included in the menus of a credit card VRU system. The menu and its sub-menus eliminate the options of balance transfers and credit limit increases that are inapplicable to those customers and result in an inordinate number of lengthy conversations.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.