Automatic capture and comparison of computer configuration data
US6826715B1 · kind B1 · utility
23Cited by
10References
22Claims
0Family size
Assignee
Inventors
Key dates
| Filing date | Oct 28, 1999 |
| Grant date | Nov 30, 2004 |
| Priority date | — |
| Expiry date | Oct 28, 2019 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06F11/2289
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
A method of customer service that uses a program which captures the computer's hardware and operating system configuration when the program is installed, and also captures the hardware and operating system configuration upon request (when the user needs customer service help), and compares the two, highlighting differences.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.