Patent · US Expired

System and method for providing a caller identification to a called party for calls relayed through a call center

US6831974B1 · kind B1 · utility

101Cited by

19References

26Claims

0Family size

Assignee

SPRINT COMMUNICATIONS COMPANY, L.P. · US

Inventors

Thomas M. Watson · Dallas, US
Paul W. Ludwick · Olathe, US

Key dates

Filing date	Oct 30, 2000
Grant date	Dec 14, 2004
Priority date	—
Expiry date	Apr 19, 2023

Classification

Technology area (CPC H)Electricity
CPC primaryH04M2242/22
WIPO fieldTelecommunications
WIPO sectorElectrical engineering

Abstract

A system for providing a telephone number of a calling party to a called party for calls being handled at a call center. First the call center receives a first call set-up message in a switching system to set-up an incoming call to a terminal in the call center. The call center then extends the incoming call from the switching system to the terminal. The call center then receives a request in the switching system from the terminal to set-up an outgoing call to a called party. The call center then generates a second call set-up message including an identification of the calling party and the call set-up message to the called party.

Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.