Method and apparatus for retrieving service task lists from remotely located medical diagnostic systems and inputting such data into specific locations on a table
US6832199B1 · kind B1 · utility
Assignee
Inventors
Key dates
| Filing date | Nov 26, 1999 |
| Grant date | Dec 14, 2004 |
| Priority date | — |
| Expiry date | Nov 26, 2019 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG16Z99/00
- WIPO fieldMedical technology
- WIPO sectorInstruments
Abstract
A central service facility is connected via a network and a uniform service interactive platform to a multiplicity of remotely located diagnostic systems. The diagnostic system is programmed to provide the equipment user with the ability to create an electronic list of non-urgent service tasks to be performed by a field engineer. The task list is transmitted from the diagnostic system to the service center via the network. The service center subsequently transmits the task list to the assigned field engineer via the same network or via any other available communications channel, e.g., a facsimile or wireless communication. Preferably, the task list is provided to the field engineer prior to an on-site visit based upon a call schedule.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.