Managing performance metrics describing a relationship between a provider and a client

US6850866B2 · kind B2 · utility

Assignee

• Electric Data Systems Corporation · US

Inventors

• John Couchot · McKinney, US
• John R. Davey · Plano, US
• Joseph M. Donovan · San Diego, US
• James Hall · Plano, US
• Laura L. Wetzel · The Colony, US
• Minzhi Wang · Plano, US

Key dates

• Filing date: Sep 12, 2002
• Grant date: Feb 1, 2005
• Expiry date: Jan 11, 2023

Classification

• Technology area (CPC G): Physics
• CPC primary: G06Q30/02
• WIPO field: IT methods for management
• WIPO sector: Electrical engineering

Abstract

Managing performance metrics includes accessing a metric catalog comprising a number of metrics, where each metric is associated with a threshold value. A selection of a subset of metrics of the number of metrics is received, and a service is defined using the subset of metrics. Metric values describing performance of the service are determined, where each metric value corresponds to a threshold value associated with a metric of the subset of metrics. The metric values and the corresponding threshold values are compared, and the performance of the service is evaluated in accordance with the comparison.