Web site monitoring
US6850975B1 · kind B1 · utility
38Cited by
14References
20Claims
0Family size
Assignee
Inventors
Key dates
| Filing date | Nov 29, 1999 |
| Grant date | Feb 1, 2005 |
| Priority date | — |
| Expiry date | Nov 29, 2019 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06F16/958
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
A web site system that dynamically generates web pages for a user includes a monitoring system. The monitoring system stores a copy of the dynamically generated web page and displays the copy of the web page to a web site representative on request. This permits the representative to make a more accurate analysis of a user's problem or question, thereby improving customer support.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.