Adaptive feedback control in e-service management
US6856983B2 · kind B2 · utility
7Cited by
13References
20Claims
0Family size
Assignee
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Key dates
| Filing date | Oct 26, 2001 |
| Grant date | Feb 15, 2005 |
| Priority date | — |
| Expiry date | Aug 7, 2023 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06Q30/02
- WIPO fieldIT methods for management
- WIPO sectorElectrical engineering
Abstract
A method and system is described that adaptively adjusts an eService management system by using feedback control. Behavior experts are distributed at different levels of the hierarchy of the eService management system. Within the hierarchy, feed-forward reasoning is performed from lower level behavior experts to the higher level behavior experts. A method for identifying bottlenecks is described and utilized. The performance of these behavior experts is compared with various objective functions. The discrepancies are used to adjust the system.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.