Apparatus, system, and method for managing quality-of-service-assured e-business service systems
US6857020B1 · kind B1 · utility
Assignee
Inventors
Key dates
| Filing date | Nov 20, 2000 |
| Grant date | Feb 15, 2005 |
| Priority date | — |
| Expiry date | Aug 10, 2022 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06Q10/10
- WIPO fieldIT methods for management
- WIPO sectorElectrical engineering
Abstract
One or more SLA-specified service-level monitors and/or one or more provider-owned service-level management monitors are used by the invention to monitor one or more quality measures of one or more QoS-assured service systems and to generate one or more service-level monitoring events when the monitored system does not conform to the respective quality measures. The invention includes a cross-SLA event manager that receives the monitoring events and determines which one or more SLA contracts are affected by the events. Then one or more SLA management objects (SMOs) track the SLA-specific events generated by the event manager according to each of the respective SLA contracts. The SMOs also determine how to allocate/deallocate/configure SLA management resources and/or to determine the effect of these changes on the service system operation to assure the contracted quality of service. A cross-SLA resource manager handles the SMOs' resource allocation requests and optimizes the allocation of available resources per the service provider's SLA management objectives. Finally, a SMO manager manages the execution of SMOs and facilitates the integration and management of service system testi…
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.