Interactive e-mail statement
US6859822B2 · kind B2 · utility
Assignee
Inventor
Key dates
| Filing date | Dec 17, 2002 |
| Grant date | Feb 22, 2005 |
| Priority date | — |
| Expiry date | Dec 17, 2022 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04L51/04
- WIPO fieldDigital communication
- WIPO sectorElectrical engineering
Abstract
A method for interactively communicating with regard to a statement in e-mail form including a tag and a link. The statement is communicated from a first computer to a second via a network. The first computer is operated by the statement provider and the second is operated by a clerk associated with the statement receiver. A client software is provided to the second computer automatically based on said tag being present in the statement. An instant messaging session between the second computer and a third computer is employed based on selective link activation by the clerk. The third computer (potentially the same as the first) is operated by a service representative associated with the provider.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.