Real time customer service data manipulation to allow multiple services per trigger type
US6882718B1 · kind B1 · utility
174Cited by
18References
20Claims
0Family size
Assignee
Inventor
Key dates
| Filing date | Sep 6, 2002 |
| Grant date | Apr 19, 2005 |
| Priority date | — |
| Expiry date | Apr 4, 2023 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M2207/18
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
A system for providing multiple call processing services to a customer includes a first call processor configured to provide a first call processing service; a second call processor configured to provide a second call processing service; and a feature manager in communication with the first and second call processors, the feature manager being configured to receive a query message generated in response to a trigger associated with a telephone call and to direct the first and second call processors to provide the first and second call processing services.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.