System and method for the creation and automatic deployment of personalized, dynamic and interactive inbound and outbound voice services, with real-time interactive voice database queries
US6885734B1 · kind B1 · utility
Assignee
Inventors
Key dates
| Filing date | Sep 13, 2000 |
| Grant date | Apr 26, 2005 |
| Priority date | — |
| Expiry date | Jan 6, 2021 |
Classification
- Technology area (CPC Y)Emerging Cross-Sectional Technologies
- CPC primaryY10S707/99943
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
The interactive delivery of voice serve messages communicating financial, personal or other news telecasts can be accessed at a subscriber's convenience on an inbound telephone, network enabled or other call. A voice service bureau may generate voice messages for individual subscribers according to their natural language queries. For instance, a subscriber may inquire “What was the closing Dow today” and the system converts the request to digital form, discriminates search terms, interrogates a database and annunciates to the call “The closing Dow was 11,000 today”. Responses to those or other inquiries may be delivered in real time or substantially real time.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.