Method and system for tracking repair of components

US6885903B2 · kind B2 · utility

Assignee

• General Electric Company · US

Inventors

• Michael Steven Olle · Kennesaw, US
• John Bottoms · Huntersville, US
• Todd A. Godwin · Kennesaw, US
• Andrew L. Jackson, Jr. · Powder Springs, US
• Mark Schlegel · Kingman, US
• Rishi Gulati · Marietta, US
• Christopher A. Ware · Marietta, US

Key dates

• Filing date: Jul 10, 2001
• Grant date: Apr 26, 2005
• Expiry date: Oct 23, 2022

Classification

• Technology area (CPC G): Physics
• CPC primary: G06Q10/06
• WIPO field: IT methods for management
• WIPO sector: Electrical engineering

Abstract

A computer-based method and system for tracking repairs of different types of components. The repair tracking system receives repair orders identifying components of customers that need repair. After a repair order is received, an engineer uses the repair tracking system to assign a repair plan to the repair order. When a repair technician receives a component or subcomponent of a repair order, the repair technician uses the repair tracking system to identify the steps that need to be performed next. After the repair of the component is complete, the repair technician uses the repair tracking system to indicate the completion and to determine where to send the component so that the next step in the repair plan can be performed.