Fault notification method and related provider facility
US6907551B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Oct 2, 2001 |
| Grant date | Jun 14, 2005 |
| Priority date | — |
| Expiry date | May 3, 2023 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04L41/5093
- WIPO fieldDigital communication
- WIPO sectorElectrical engineering
Abstract
A service desk server receives trouble ticket information TC showing a fault status of a device, whereupon incident information X is generated (t0). Subsequently, the faulty service name is retrieved from fault information table based on the trouble ticket information TC. The service desk server then enters the service name in a template to generate fault notification message data html1 and html2 for transfer to a first and a second web server, respectively. Each of first and second web servers is thereby prompted to post a fault notification on their web site, on the basis of fault notification message data html1 and html2. Thus, fault information can be automatically notified to end users.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.