Service management system
US6912568B1 · kind B1 · utility
31Cited by
11References
6Claims
0Family size
Assignee
Inventors
Key dates
| Filing date | Jul 27, 2000 |
| Grant date | Jun 28, 2005 |
| Priority date | — |
| Expiry date | Apr 1, 2023 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04L41/5003
- WIPO fieldDigital communication
- WIPO sectorElectrical engineering
Abstract
Determining the degree of satisfaction of a user of network services quantitatively is difficult. A service quality management model defining means for defining the service condition and network depending relation and evaluation conditions, a means for storing the model in a DB, a service condition monitoring means for monitoring the transition of the service condition, and a service quality calculating and evaluating means for calculating service availability and executing special service maintaining and relieving measures are provided.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.