System and method for managing compliance with service level agreements
US6917979B1 · kind B1 · utility
42Cited by
4References
32Claims
0Family size
Assignee
Inventors
Key dates
| Filing date | Oct 3, 2000 |
| Grant date | Jul 12, 2005 |
| Priority date | — |
| Expiry date | Jun 20, 2022 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04L41/5093
- WIPO fieldDigital communication
- WIPO sectorElectrical engineering
Abstract
Compliance with subscriber job delivery requirements is managed and tracked. Job requirements set forth in service level agreements are stored electronically as delivery parameters. A queue manager creates a prioritized list of delivery jobs. A delivery manager delivers the jobs in accordance with the prioritized list. A routing manager determines optimal routes, e.g., least cost route for delivery of each job. Retries of jobs that are not successfully delivered can be performed. delivery job sources include broadcast subscribers, high- and low-priority single address subscribers, free subscribers and off-peak subscribers.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.