Automated operator assistance with menu options
US6928156B2 · kind B2 · utility
18Cited by
15References
20Claims
0Family size
Assignee
Inventors
Key dates
| Filing date | May 31, 2002 |
| Grant date | Aug 9, 2005 |
| Priority date | — |
| Expiry date | Apr 4, 2023 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M2207/12
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
A subscriber implements and accesses telecommunications services, using a graphical user interface (GUI) via the Internet, and an interactive voice response (IVR) system via the public switched telecommunications network (PSTN). The subscriber can create preferences for calls placed to operator assistance.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.