Method and apparatus for gathering and transmitting information for events relating to a networked appliance
US6944659B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Mar 1, 2001 |
| Grant date | Sep 13, 2005 |
| Priority date | — |
| Expiry date | Sep 16, 2023 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04L43/026
- WIPO fieldDigital communication
- WIPO sectorElectrical engineering
Abstract
Gathering data and providing messages concerning a networked appliance. A software application in the appliance detects the occurrence of events and records indications of the events in real-time or near real-time. Certain events such as appliance errors, or events for which a user desires notification, are associated with alert messages. Upon detecting one of those events, the software application captures a snapshot or set of the events and transmits to a user machine, system server, or web site the set of events along with the alert message and a link to the system server or web site. Upon viewing the alert message, such as via a web page, the user can enter a command to send the events and alert message to the system server or web site for use in servicing the appliance.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.