Computer network-based auto-attendant method and apparatus
US6956848B1 · kind B1 · utility
18Cited by
3References
18Claims
0Family size
Assignee
Inventors
Key dates
| Filing date | Jun 13, 2000 |
| Grant date | Oct 18, 2005 |
| Priority date | — |
| Expiry date | Jan 30, 2022 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M3/527
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
According to an embodiment of the present invention, a method for operating a telecommunications system includes a telephone call from an external telephone line, determining a computer network address and switching data in response to the telephone call, coupling the telecommunications system with a remote telecommunications system at the computer network address, transmitting switching data from the telecommunications system to the remote telecommunications system via the Internet, coupling the telephone call to an auto attendant at the remote telecommunications system in response to the switching data.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.