Method and system for activity responsive telemarketing
US6965870B1 · kind B1 · utility
68Cited by
12References
38Claims
0Family size
Assignee
Inventors
Key dates
| Filing date | Dec 24, 1997 |
| Grant date | Nov 15, 2005 |
| Priority date | — |
| Expiry date | Dec 24, 2017 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06Q30/0256
- WIPO fieldIT methods for management
- WIPO sectorElectrical engineering
Abstract
A method of alerting a telemarketing agent of a promotion opportunity in response to activity of a potential customer browsing a public server and an apparatus for monitoring the customer activity and alerting the telemarketing agent includes a telemarketing analysis server, computer telephony hardware and a server for controlling the computer telephony hardware. The apparatus further includes software on the public server for collecting data relating to the activity of potential customers browsing the public server.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.