Method and apparatus for processing a voice system application
US6970536B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Apr 30, 2002 |
| Grant date | Nov 29, 2005 |
| Priority date | — |
| Expiry date | Mar 21, 2024 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04L12/2854
- WIPO fieldDigital communication
- WIPO sectorElectrical engineering
Abstract
There is described an interactive voice response system comprising: a voice application including an voice application API command defining a function call to a first communication process; a channel process for interpreting the voice application API command and making the defined function call; a signaling process for receiving the function call and for performing the first communication process; characterised by; said signaling process having a second communication process; tag information embedded in the voice application and related to the API command; a tag interpreter for reading the tag information in the voice application and passing the tag information to a tag process in the signaling process; and a tag process for reading the tag information and, if related to the API command, directing the signaling process to perform the second communication process rather than the first communication process.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.