Computer telephony integration hotelling method and system

US6973175B2 · kind B2 · utility

Assignee

• Siebel Systems, Inc. · US

Inventors

• Kuang-Yang Huang · Fremont, US
• Matthew S. Malden · San Francisco, US
• Henry D. Jay · San Mateo, US
• Anil K. Annadata · Milpitas, US

Key dates

• Filing date: May 16, 2003
• Grant date: Dec 6, 2005
• Expiry date: May 16, 2023

Classification

• Technology area (CPC G): Physics
• CPC primary: G06Q40/12
• WIPO field: IT methods for management
• WIPO sector: Electrical engineering

Abstract

A method and system to dynamically associate a workstation with a teleset. Data related to the call are transferred to the workstation during the call. Forming the dynamic association between the workstation and the teleset can include determining a hostname for the workstation, searching for the hostname in configuration data, and, if the hostname is found, dynamically associating the workstation with a teleset associated with the hostname. A server can be notified to transfer data associated with a call on the teleset to the workstation.