Method of processing an inbound call in a call center
US6975720B1 · kind B1 · utility
54Cited by
5References
55Claims
0Family size
Assignee
Inventor
Key dates
| Filing date | Mar 13, 2000 |
| Grant date | Dec 13, 2005 |
| Priority date | — |
| Expiry date | Mar 13, 2020 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04Q2213/1328
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
A method for call center to processing inbound call from a caller during a busy time is disclosed in which the caller will be assigned a place in the queue, an identification and a time window. The call center will keep the place of the caller after the first call is disconnected. The caller shall call back within the time window assigned to him to claim his place in the queue. The caller may place the second call in any moment convenient to him within the time window, or even from a different telephone.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.