Technique for processing customer service transactions at customer site using mobile computing device

US6975937B1 · kind B1 · utility

Inventors

• Christopher A. Kantarjiev · Palo Alto, US
• Shankar Unni · Campbell, US
• Louis H. Borders · Palo Alto, US

Key dates

• Filing date: May 10, 2000
• Grant date: Dec 13, 2005
• Expiry date: May 10, 2020

Classification

• Technology area (CPC G): Physics
• CPC primary: G06Q40/12
• WIPO field: IT methods for management
• WIPO sector: Electrical engineering

Abstract

A technique is described for facilitating delivery and adjustments of customer orders at a customer delivery site. A delivery courier is assigned a mobile field computing device for facilitating delivery and order adjustments of customer orders associated with that courier's delivery route. The mobile field computing device includes memory for storing customer order history data and delivery route data downloaded from a server system. The delivery route data stored in the mobile field computing device may be used by the delivery courier to facilitate delivery of the customer orders. Further, the delivery courier may use the mobile field computing device to process a variety of different order adjustment transactions at a customer delivery site.