Method and system for assigning human resources to provide services

US6985872B2 · kind B2 · utility

Assignee

• ClickSoftware Technologies Ltd · IL

Inventors

• Moshe BenBassat · Zur Moshe, IL
• Amit Bendov · Burlington, US
• Simon Arazi · Jerusalem, IL
• Michael Karlskind · Burlington, US
• Israel Beniaminy · Ramat Gan, IL

Key dates

• Filing date: Jun 10, 2002
• Grant date: Jan 10, 2006
• Expiry date: Jun 10, 2022

Classification

• Technology area (CPC G): Physics
• CPC primary: G06Q30/0205
• WIPO field: IT methods for management
• WIPO sector: Electrical engineering

Abstract

A system for assigning human resources to service tasks. A long term forecasting module enables one or more users simultaneously working on that module to assign tasks that should be fulfilled in the each specific region, based on analysis of past demand and actual service operations. A mid-term planning module enables one or more users simultaneously working on that module to roughly allocate resources to fulfill actual future tasks and expected task demands. A short-term scheduling module enables one or more users simultaneously working on that module to roughly allocate specific human resources to fulfill actual tasks. A coordination module immediately propagates any change in the parameters of the human resource assignments resulting at any one of the forecasting, planning or scheduling modules to effect the other two modules. An analyzing module repeatedly checks the assignment actual status upon any introduction of an assignment update by the forecasting and planning modules to detect discrepancies and to generate alerts to correct those discrepancies.