Response apparatus for sending a response in accordance with a state, and a method therefor
US6989907B1 · kind B1 · utility
Assignee
Inventors
Key dates
| Filing date | Dec 11, 1997 |
| Grant date | Jan 24, 2006 |
| Priority date | — |
| Expiry date | Dec 11, 2017 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06F3/1229
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
An error status of a printer is acquired, and based on the acquired status, transmission of a response, a content of a response, a response medium, a response addressee and a response timing are determined. When electronic mail is used as a response medium, text representing the response content that is suitable for electronic mail is prepared, and an opening sentence and a closing sentence are added before and after the text, thereby providing response information. A mail header and footer are added to the prepared response information, and the resultant information is transmitted to a host computer using electronic mail. Whether a problem has been resolved as the result of a response, or whether a response is confirmed by an addressee is determined. When a problem has not yet been resolved, or when a response has not been confirmed, a response is retransmitted using another method.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.