System and method for computer-aided technician dispatch and communication

US6990458B2 · kind B2 · utility

Assignee

• CSG Systems, Inc. · US

Inventors

• Clifford A. Harrison · Denver, US
• Emery J. Weber · Denver, US
• Phillip M. Bush · Denver, US

Key dates

• Filing date: Aug 28, 1997
• Grant date: Jan 24, 2006
• Expiry date: Aug 28, 2017

Classification

• Technology area (CPC G): Physics
• CPC primary: G06Q10/20
• WIPO field: IT methods for management
• WIPO sector: Electrical engineering

Abstract

A system for computer aided technician dispatch and communication includes a communications system linking a plurality of subscribers, a team of technicians, a service representative, and a user. An input terminal receives information, the information includes service request information from the plurality of subscribers (116), and work order information from the team of technicians. The system, also includes a server coupled to the input terminals for processing the information and generating a graphical representation of the information, and, a display for receiving the graphical representation and presenting the graphical representation to a user. A method for computer aided technician dispatch and communication includes communicating with a plurality of subscribers and a team of technicians and receiving information, the information including service request information from the subscriber and work order information from the team of technicians. The method also includes entering the information in an input terminal coupled to a server processing the information, the processing resulting in a graphical representation of the information and displaying the graphical representation…