Resource allocation for simultaneous hunt group
US7003091B1 · kind B1 · utility
16Cited by
7References
20Claims
0Family size
Assignee
Inventors
Key dates
| Filing date | Feb 21, 2003 |
| Grant date | Feb 21, 2006 |
| Priority date | — |
| Expiry date | Jul 25, 2024 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M3/465
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
A simultaneous hunt group system and method are provided. A call status module notices an incoming call to a simultaneous hunt group and offers the call to a plurality of endpoints. One of the plurality of endpoints answers the call. After the call is answered, a resource allocation module allocates resources for a communications channel, and a call transfer module transfers the caller to the agent that answered the call.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.