System and method for prioritizing contacts
US7013005B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Feb 11, 2004 |
| Grant date | Mar 14, 2006 |
| Priority date | — |
| Expiry date | Sep 15, 2024 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M2201/40
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
A system and method for prioritizing contacts is disclosed. The method discloses: receiving a set of requests from a set of contacts to be connected to a recipient; generating a first priority level score for each request based on an acoustical analysis of a contact speech signal within the request; generating a second priority level score for each request based on a keyword analysis of the request; combining the priority level scores for each request into a combined priority level score; prioritizing the requests within the set of requests based on their respective combined priority level scores; and routing to the recipient that request, from the set of requests, having a highest combined priority level score. The system of the present invention includes all means and mediums for implementing the method.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.