Apparatus for managing a device, program for managing a device, storage medium on which a program for managing a device is stored, and method of managing a device
US7017071B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Nov 2, 2001 |
| Grant date | Mar 21, 2006 |
| Priority date | — |
| Expiry date | May 25, 2023 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04L43/0817
- WIPO fieldDigital communication
- WIPO sectorElectrical engineering
Abstract
A remote site managing system manages, in a unified fashion, computers and peripheral devices installed at a customer site. The remote site managing system automatically receives information indicating a failure which has occurred or indicating a high possibility that a failure will occur in some of PC/servers or peripheral devices installed in a customer's office and provides maintenance services without causing a customer to be concerned about anything. Furthermore, transmission of a request to a maintenance service company and reception of a service operation report from the service company are performed by the remote site managing system in an unified fashion.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.