Relevance calculation for a reference system in an insurance claims processing system

US7024418B1 · kind B1 · utility

Assignee

• COMPUTER SCIENCES CORPORATION · US

Inventor

• Allen B. Childress · Baytown, US

Key dates

• Filing date: Jun 23, 2000
• Grant date: Apr 4, 2006
• Expiry date: Dec 5, 2021

Classification

• Technology area (CPC Y): Emerging Cross-Sectional Technologies
• CPC primary: Y10S707/99943
• WIPO field: IT methods for management
• WIPO sector: Electrical engineering

Abstract

An improved method and system for providing context-sensitive help and interactive search capability in an insurance claims processing system. A help information database may include one or more index tables, one or more header tables and one or more text tables. The insurance claims processing system may display information from located help table entries in order of relevance. In one embodiment, entries in the index table may include a relevance value for the occurrence of the term in the help database. In one embodiment, the relevance values for the entries in the index table may be calculated and stored in the index table prior to a user accessing the help database. In another embodiment, the relevance value for an entry in the index table may be calculated dynamically when the entry is identified as an occurrence of a search term or of a step or step element code in context-sensitive help. In one embodiment, relevance values for the entries in the index table may be calculated using the position of the term in the text object (header or text section), the number of words in the term, the number of words in the text object, and the type of text object for the entry (header or t…