Method for signaling and processing incoming calls for a call center
US7027584B2 · kind B2 · utility
6Cited by
14References
10Claims
0Family size
Assignee
Inventor
Key dates
| Filing date | Dec 12, 2000 |
| Grant date | Apr 11, 2006 |
| Priority date | — |
| Expiry date | Sep 12, 2021 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M2207/203
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
The invention relates to a method for signaling and processing incoming calls for a call center. The invention further relates to a corresponding exchange and corresponding call center. According to the invention, incoming calls for the call center and the subscriber numbers of the callers are signaled to the call center by the exchange via an internet protocol link between the exchange and the call center.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.