Methods and apparatus for providing agent controlled synchronized browsing at a terminal
US7062465B1 · kind B1 · utility
20Cited by
21References
17Claims
0Family size
Assignee
Inventors
Key dates
| Filing date | Jan 19, 2000 |
| Grant date | Jun 13, 2006 |
| Priority date | — |
| Expiry date | May 7, 2021 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M3/16
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
Establishing a (secure) synchronized (web) browsing session between a customer at a first terminal (such as a kiosk for example) and a live agent at an agent station. A session manager may be used to establish this session. The first terminal does not need to download an applet from the agent station. Typically, a call will have already been established between the customer and the live agent. The kiosk and/or the agent may control access to content based on locators to the content (e.g., URLs). The access control may be based on GO, NO GO lists and/or rules.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.