System and method for personalizing dialogue menu for an interactive voice response system
US7065188B1 · kind B1 · utility
159Cited by
10References
41Claims
0Family size
Assignee
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Key dates
| Filing date | Oct 19, 1999 |
| Grant date | Jun 20, 2006 |
| Priority date | — |
| Expiry date | Oct 19, 2019 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M2203/355
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
A method and system for personalizing an interactive voice response (IVR) system to reduce a number of key sequences to reach a desired source of information, includes storing a caller profile, and retrieving the caller's profile to construct a personalized IVR dialogue menu and play out the personalized menu.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.