Communication assistance system and method
US7076046B2 · kind B2 · utility
Inventors
Key dates
| Filing date | Feb 15, 2005 |
| Grant date | Jul 11, 2006 |
| Priority date | — |
| Expiry date | Feb 15, 2025 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04W74/00
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
A directory assistance system is provided for providing subscriber information to requesters communicating with the assistance system. A telephone switch receives calls from a plurality of requesters desiring to access the information corresponding to subscribers. A first database stores the information corresponding to each of the subscribers, including their phone numbers. A communications interface for database clean-up receives instructions from the subscribers so as to allow the subscribers to modify their corresponding information in the first database, where the communications interface is coupled to a carrier customer care representative system configured to receive phone calls from the subscribers. A carrier clean-up database is coupled to the customer care representative system and configured to store the modified information received from the subscribers. The communications interface unit further comprises a synchronization technology unit coupled to the clean-up database unit, and is further coupled to the first database, and configured to synchronize the subscriber modifications with data stored in the first database.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.