Navigation of interactive voice response application using a wireless communications device graphical user interface
US7092738B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Dec 20, 2002 |
| Grant date | Aug 15, 2006 |
| Priority date | — |
| Expiry date | Apr 10, 2024 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M2250/22
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
A method and machine readable storage for facilitating communications between a user and an interactive voice response (IVR) application. The method includes the step of configuring to be displayed on a wireless communications device having a graphical user interface (GUI) at least one menu which includes user selectable options correlating to available IVR options. Responsive to a communications link being established between the wireless communications device and the IVR application, the menu is forwarded to the wireless communications device for presentation to the user on the GUI. A user selection is received via the GUI and an IVR operation is performed corresponding to the menu selection.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.