Call center system
US7099456B2 · kind B2 · utility
4Cited by
6References
14Claims
0Family size
Assignee
Inventor
Key dates
| Filing date | Mar 28, 2002 |
| Grant date | Aug 29, 2006 |
| Priority date | — |
| Expiry date | Mar 4, 2023 |
Classification
- Technology area (CPC Y)Emerging Cross-Sectional Technologies
- CPC primaryY10S707/99935
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
Data on customer's purchase history stored in a database server is searched and edited by using an ID number inputted by a customer. A customer class, a customer rank, a discount rate, and the like are displayed on a personal computer of an operator who responds to the customer that calls a call center.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.