Parsing of nested internet electronic mail documents
US7103599B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Aug 28, 2001 |
| Grant date | Sep 5, 2006 |
| Priority date | — |
| Expiry date | Aug 8, 2023 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06Q10/107
- WIPO fieldIT methods for management
- WIPO sectorElectrical engineering
Abstract
A system and method for automatically processing and responding to large volumes of customer complaints regarding Unsolicited Commercial Email (UCE) and other service disruptions. The complaints include one or more electronic mail (email) documents, each email document including a header and body portion. The process parses the header and body portions from each email document, normalizes the header and body portion by stripping unwanted characters, and extracts specific information relating to the email document from the source of the complaint. The extracted information can be input to a database that can be accessed by the Customer Support Center (CSC) of the Internet Service Provider (ISP).
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.