Methods and systems for personal interactive voice response
US7127400B2 · kind B2 · utility
Assignee
Inventor
Key dates
| Filing date | May 22, 2002 |
| Grant date | Oct 24, 2006 |
| Priority date | — |
| Expiry date | Jun 30, 2024 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M2201/60
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
A personal interactive voice response system with a web-based interface allowing the user to specify treatment of incoming calls based on voice or touchtone responses provided by the calling party. A graphical user interface available over a computer network, such as the Internet, allows the user to personalize greetings that callers hear, as well as customizing treatment of callers based on the caller's response. The user may record an initial greeting or other messages, either over the telephone or over the Internet, so that the messages are played to callers in the user's voice. Additionally, the user may enter text, via a PC or wireless device connected to the Internet, that is played back for the caller, based on the caller's response, via text-to-speech conversion using voice extensible markup language technology. Resulting actions, such as call forwarding, distinctive ringing, or remote notification of the incoming call may also be included.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.