One number, intelligent call processing system
US7167553B2 · kind B2 · utility
Inventors
Key dates
| Filing date | Dec 9, 2003 |
| Grant date | Jan 23, 2007 |
| Priority date | — |
| Expiry date | Feb 6, 2025 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M7/0012
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
A one number, multi-application, intelligent call processing system provides service benefits to a caller, a servicing location and/or a vanity number advertiser during a call, parallel to the call and/or post call in an integrated common architecture. The system utilizes VRU technology in conjunction with the national telecommunications network connected via Computer Telephone Integration (CTI) to a virtual telephone number database containing a nationwide master list of telephone numbers with attribute data items associated by Spatial Key linkage to each telephone number. The process of the invention is initiated by a caller dialing a selected telephone number to request information and/or services. Based on the number dialed, a caller or network provided ten-digit telephone number and VRU prompted for and received caller input, the system retrieves the application requested data from the virtual telephone number database and provides it to the network.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.