Method and apparatus for software and hardware event monitoring and repair
US7188171B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Jan 23, 2003 |
| Grant date | Mar 6, 2007 |
| Priority date | — |
| Expiry date | Mar 5, 2025 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04L43/14
- WIPO fieldDigital communication
- WIPO sectorElectrical engineering
Abstract
An integrated hardware and software monitoring system for a remote computer includes an event monitoring module loaded on the remote computer. The event monitoring module includes a hardware event detector that detects hardware events on the remote computer that may need attention, and a software service detector that detects status of software running on the remote computer to determine if any of the software has failed or is not operating properly, and to output a software event as a result thereof. The monitoring system also includes a data transmission system for performing a data transmission so as to notify a support specialist over a network connection of a hardware event or software event detected by the event monitoring module. The monitoring system further includes a graphical user interface provided on a display of the remote computer for allowing a user of the remote computer to make selections as to which software services and hardware events are to be detected.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.