Method and apparatus for tracking usage of online help systems
US7194685B2 · kind B2 · utility
Assignee
Inventor
Key dates
| Filing date | Aug 13, 2001 |
| Grant date | Mar 20, 2007 |
| Priority date | — |
| Expiry date | May 26, 2022 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06F9/453
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
One or more embodiments of the invention provide a method, apparatus, and article of manufacture for presenting a help source. A help system is maintained that comprises a single set of one or more help source files. A request is received by the help system to present one or more of the help source files (or information from within one or more of the help source files). A help history file is obtained in response to the request, wherein the help history file stores information relating to a usage of the help system. A customized presentation of the help source file is then displayed based on the information stored in the help history file.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.