Telephony signals containing an IVR decision tree
US7215743B2 · kind B2 · utility
46Cited by
12References
32Claims
0Family size
Assignee
Inventors
Key dates
| Filing date | Dec 20, 2002 |
| Grant date | May 8, 2007 |
| Priority date | — |
| Expiry date | Jan 11, 2024 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M2203/355
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
A method for receiving and presenting interactive voice response data can include sending a telephony connectivity request for establishing a voice channel connection between an originating device and a interactive voice response system. Prior to establishing the voice channel connection, an interactive voice response menu associated with said interactive voice response system can be received via a ringback channel. At least a portion the interactive voice response menu can be presented to a user of the originating device.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.