Methods and systems for performing special service maintenance and installation operations in a telecommunications system
US7224787B1 · kind B1 · utility
Assignee
Inventors
Key dates
| Filing date | Sep 18, 2002 |
| Grant date | May 29, 2007 |
| Priority date | — |
| Expiry date | Apr 19, 2024 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M2203/051
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
Methods and systems are provided for processing data in association with an operation performed by a technician at a customer service location in a telecommunications system. In one embodiment, the method includes transmitting data related to at least one piece of existing telecommunications equipment being used in connection with the special service at the customer service location; communicating at least one alternative candidate for the existing telecommunications equipment through at least one graphical user interface to the technician at the customer service location; and, generating change data including at least one new candidate selected from a group of the alternative candidates for replacement of the existing telecommunications equipment at the customer service location. Computer-readable media embodiments of the present methods are also provided.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.