Patent · US Expired

Method for the voice-operated identification of the user of a telecommunications line in a telecommunications network in the course of a dialog with a voice-operated dialog system

US7246061B2 · kind B2 · utility

0Cited by

9References

4Claims

0Family size

Assignee

DEUTSCHE TELEKOM AG · DE

Inventors

Fred Runge · Bitburg, DE
Christel Mueller · Königs Wusterhausen, DE
Marian Trinkel · Kreuzau, DE
Thomas Ziem · Panketal, DE

Key dates

Filing date	Dec 15, 2000
Grant date	Jul 17, 2007
Priority date	—
Expiry date	Apr 6, 2023

Classification

Technology area (CPC H)Electricity
CPC primaryH04M2201/41
WIPO fieldComputer technology
WIPO sectorElectrical engineering

Abstract

A method for the voice-operated identification of the user of a telecommunications line in a telecommunications network is provided in the course of a dialog with a voice-operated dialog system. Utterances spoken by a caller from a group of callers limited to one telecommunications line are used during a human-to-human and/or human-to-machine dialog to apply a reference pattern for the caller. For each reference pattern, a user identifier is stored which is activated once the caller is identified, and, together with the CLI and/or ANI identifier of the telecommunications line, are made available to a server having a voice-controlled dialog system. On the basis of the CLI, including the user identifier, data previously stored for this user are ascertained by the system and made available for the dialog interface with the customer.

Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.