Disambiguating results within a speech based IVR session
US7260537B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Mar 25, 2003 |
| Grant date | Aug 21, 2007 |
| Priority date | — |
| Expiry date | Jun 15, 2025 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG10L15/1815
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
Within an interactive voice response system, a method of automatically disambiguating results presented to a user can include determining the identity of a user within an interactive voice response session, receiving user inputs specifying selections in an interactive voice response menu hierarchy, and storing historical information specifying the user selections within a profile associated with the identity of the user. For at least one subsequent input from the user, identifying the historical information associated with the identity of the user and using the historical information to reduce a number of possible selections in the interactive voice response menu hierarchy which are presented to the user.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.